Shipping policy

All orders placed on 4X4OC will receive an email confirmation with a tracking number. Once dispatched, it is the customer’s responsibility to monitor tracking updates and arrange for collection or redelivery if necessary.

If you encounter any courier-related issues, you must contact the courier/freight company directly. We can assist where possible, but once the item has left our facility, it is out of our control.

If your order has not arrived within the estimated timeframe, please email info@4x4oc.com, and we will follow up with the courier on your behalf.

Shipping Services & Estimated Delivery Times

We work with a variety of couriers, and our shipping services are subject to change daily based on our freight system. This allows us to select the best option for your order to ensure efficient and reliable delivery.

For small orders (under 5kg), we use the following shipping services:

• AusPost

Country	Estimated Delivery Time	Service
AUS	1-6 business days*	AusPost, FastTrack, CouriersPlease, FedEx, TNT, Direct Freight, Aramex, Toll IPEC, DHL
INT	Not available at this time	Please contact us to arrange special orders for international deliveries. MOQs may apply.

*Timeframes are estimates from when the parcel is shipped and do not account for external delays. Orders are processed and dispatched as quickly as possible. International orders may arrive sooner depending on demand and shipping conditions.

Supplier-Dispatched Orders

Most of our stock is held in warehouses across Australia, and we dispatch orders directly from these locations to our customers. This eliminates the need for double handling, reducing shipping times and minimizing environmental impact. Some orders may be dispatched directly from the supplier using alternative couriers. Tracking numbers and updates will still be provided.

Missed Deliveries & Non-Collection

Once an order has been dispatched, the customer is responsible for ensuring availability to receive the delivery. If a delivery attempt is made and the customer is not home, the courier will leave a missed delivery card with instructions for redelivery or collection.

If a package is not collected within the courier’s specified timeframe and is returned to us, the following policies apply:

• Customers will be responsible for reshipping fees if they wish to have the order resent.

• If a refund is requested, it will be processed minus the original shipping costs.

Lost or Stolen Packages

If a package is marked as "Delivered" but the customer claims non-receipt, it is the customer’s responsibility to follow up with the courier service. 4X4OC is not liable for lost or stolen packages after they have been marked as delivered to the shipping address provided at checkout.

To minimize delivery risks, we recommend:

• Using a secure shipping address where someone is available to receive the order.

• Selecting "Signature on Delivery" (if available) for added security.

Order Cancellations & Changes

Once an order has been placed, we begin processing it immediately to ensure prompt dispatch. As a result, order cancellations or changes may not be possible. If you need to modify your order, please contact us as soon as possible, and we will do our best to accommodate your request. However, we cannot guarantee that changes can be made once processing has begun.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will assess the issue and provide a resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Shipping Liability & Consumer Rights

4X4OC complies with Australian Consumer Law (ACL) regarding shipping obligations. Once an order has been dispatched, risk and responsibility for tracking and receiving the shipment transfer to the customer. We ensure that all shipments leave our facility in good condition, and tracking details are provided to customers for their reference.

If a shipment is delayed, lost, or mishandled by the courier, customers must lodge a claim directly with the courier service. We will provide assistance where possible but are not liable for courier-related issues once the package has left our facility.

By placing an order with 4X4OC, you acknowledge and accept these shipping terms and responsibilities. 4X4OC complies with Australian Consumer Law (ACL), which provides consumer guarantees that cannot be excluded. If a product is faulty, not as described, or does not perform as expected, you may be entitled to a repair, replacement, or refund. However, this does not apply to change-of-mind returns or issues arising from incorrect use or accidental damage.

We reserve the right to refuse refunds or replacements if:

• The claim is made outside the required timeframe.

• There is insufficient evidence provided regarding the issue.

• The product has been used contrary to its intended purpose.

For disputes, we encourage customers to contact us first at info@4x4oc.com, and we will make every effort to resolve the matter fairly and in line with our policies and legal obligations.

Shipping Protection & Transit Liability

To give our customers added peace of mind, we offer optional Shipping Protection at checkout via the Ship Protect app.

If you do not opt in and pay for Shipping Protection at the time of purchase, please note that 4x4 Offroad Centre is not liable for any loss, theft, or damage that occurs to your order during transit. This includes, but is not limited to:

• Packages lost by the courier or freight provider

• Orders marked as “Delivered” but not received

• Items damaged in transit

By declining Shipping Protection, you accept full responsibility for any delivery-related issues once the parcel has left our warehouse or supplier facility. Shipping Protection ensures that you are covered in the event of unforeseen delivery issues, with claims handled directly via Ship Protect for faster resolution.

4x4 Offroad Centre complies with the Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC). Under the ACL, consumers are entitled to a remedy if goods are faulty, unsafe, or not as described. However, shipping issues caused by third-party couriers (such as transit loss or damage) are not classified as product faults, and are therefore not covered under consumer guarantees.

Shipping Protection exists to cover these specific risks, and we strongly recommend selecting it at checkout to ensure peace of mind. If Shipping Protection is not selected, we are unable to offer refunds, replacements, or compensation for any transit-related loss or damage.

By placing an order with 4x4 Offroad Centre, you acknowledge and accept these terms in accordance with our obligations under Australian Consumer Law.

If you have any questions, please contact us at info@4x4oc.com.

For any shipping-related enquiries, please contact us. Our goal is to provide a smooth and professional service at all times.